FAQ

How much will my airport transfer cost?

Select your pick-up point, destination and vehicle type and the rate will be shown.


How do I book?

Booking couldn't be easier - just select your pick up point and destination, select the vehicle type and fill out the required fields. On the next page you will select your payment preference. Then the booking is confirmed!


What payment options are available?

You can either pay cash to the driver, or pay securely online in advance, by Credit Card or PayPal.


Will you show my name at the airport?

Yes, we will show your name on a sign as you exit arrivals.


Do I need to re-confirm my booking?

No, once you have the voucher, the booking is confirmed. If there are any issues, we will contact you either by email, phone or at the hotel.


What if my flight is delayed - will you wait for me?

The airport has TV screens, which show the status of flights, and we track flights using an app. Delays happen daily, and we always wait.


How many people can fit in the vehicle?

Please see the vehicle images on the left side of the website – passenger and luggage capacities are shown when you click the images.

The capacities are the TOTAL for the vehicle, including children, so if you have 4 adults and 2 children, the total is 6 passengers.


If booking round-trip, do I pay in full on arrival or can I pay for one trip at a time?

Either way is fine with us


I am going to Railay – how do I get there?

If your hotel is located at Railay West, select your destination as Aonang Beach. If your hotel is located at Railay East, select your destination as Ao Nammao. Our driver will drop you at the longtail boat ticket office, and you buy your tickets to Railay there.

The boats generally operate from 6am-10pm and leave when they have 8 passengers. The cost is 100 baht per person. After dark, and in certain weather conditions, the wait can be longer or you might have to charter your own boat with driver, which costs approx 1000 baht per boat.


I am going to Koh Lanta - how do i get there?

We will pick you up from the airport and take you all the way to your hotel. We use the car ferries (the last ferry is approx 10pm).


Do you provide baby seats / boosters?

Yes, we can provide these free of charge on request. Note that we will always do our best to accommodate your requests, but at peak times, demand may out-strip availability.


Does the driver speak English?

Our drivers speak very basic English. If you are having difficulties communicating, email or whatsapp us (many vehicles have free wifi)


Can I ask the driver to stop for shopping on the way from/to the airport?

You must inform us in advance of any stops you wish to make, as the drivers have full schedules and we must plan their day. Any extra charge will be advised in advance.


Where can I get a SIM card?

You will find many 7-11s, Family Marts and mobile shops in the main tourist areas, all of which sell SIM cards with data packages.


Do you offer car/minibus rental with driver?

Yes, please see http://www.krabishuttle.com/homes/vehiclerental